Your own IP-PBX or hosted IP-PBX?

Let’s look at the the advantages and disadvantages of having your own IP-PBX solution versus using a hosted IP-PBX solution?

Having your own IP-PBX solution gives you flexibility and control regarding IP-PBX. The solution runs on your server in your office.

The choice for a hosted IP-PBX solution means that it the solution will be running on a server at your ITSP of choice. You can compare an Internet Telephony Service Provider (ITSP) with an ISP, with the noted exception that an ITSP offers VoIP solutions.

Your choice depends on your wishes of features, costs, security and flexibility.

If you don’t want to do the maintenance, it’s best to avoid the hassle by choosing a hosted pbx. If you choose hosted, they will do the service for you. You won’t be needing pbx technicians in your company. Please note that your current network administrator is not automatically suited for running your ip-pbx system. A printing problem is not nearly as severe as a phone problem, so you will need someone competent.

If you don’t have a 3rd line support systems engineer or consultant, most of the time it’s not worth it to start it inside the company. Ut usually is too much of a hassle and risk. The best choice in this situation is hosted pbx.

From a security standpoint, having your own pbx offers advantages. All the files stay on your server and don’t go outside. With today’s ever lowering prices on storage hardware, this means you will have an almost unlimited amount of supply room for all sorts of data you need saved.

Some hosted IP PBX ask extra fees for additional users for settings up voicemails, autoattendants, routing, etc while if you have your own IP PBX you can manage this yourself and also choose the most cost efficient voip connection. You could choose several voip providers and program those in your pbx. The disadvantage of a hosted PBX is that you are most of the times stuck to their voip trunks.

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