Finding the Right Janitorial Service

If one of your pending tasks is hiring a janitorial service, you will need a quick lesson on making the right choice. There is a huge diversity of cleaning services. Some do residential. Some do commercial. Some do industrial, and some do specialty jobs like medical offices and restaurants. One of the other factors is that some are small services with a few accounts and others are large services with hundreds of accounts. It is not as easy as picking up the Yellow pages and selecting an attractive ad.

The fact is that a small or a large cleaning service can do the job for most normal buildings. Smaller janitorial firms will generally be less expensive, but larger janitorial firms promise more in support and associated services. It is easier to check the track record of an existing firm, whereas smaller firms may have only a year or two of business to research. Looking for quality of workmanship is an important factor in any company that you hire, and you want more than a spurt of good service at the beginning. Few firms will do more than check references (which are hand picked from their best customers), but it would be good to know how they handle a company like yours before you make your choice.

There is no perfect company. Large or small, you are going to encounter some cleaning services that do not have the right attitude about customer care, and it will show up not long after the contract has been signed. They know that you do not want to go back to the beginning to hire another firm or the hassle of firing them. Therefore, you are going to see the low bids are more often firms who must cut costs internally to turn a profit from these low bids. While it is an industry standard, hiring based on low bid is probably the best way to insure that you will have trouble from your cleaning service. I wonder if the lowest and highest bid should be kicked out before you start your consideration.

Small companies are hungry for business and often anxious to prove that they are as good as the large companies. Frankly, they may not have the resources of manpower, equipment, or training as the larger janitorial firms, but you cannot beat the value of someone who will give you their best efforts to clean your office or building. While price will always be a factor, the most valuable element of any janitorial service is the quality of job they do after they get the contract.

Choosing a janitorial service is therefore not as simple as sending out an RFP (Request for Proposals), doing a walk-through with vendors, and selecting the lowest bid. There are a variety of important decisions that must be made before choosing a janitorial service. In my opinion, taking the lowest bid is the wrong way to select a company even though they claim to be able to service the account as described in the RFP.

Ask yourself what you really want from a janitorial service. Most people have not thought this through, and as a result, they have often been aggravated and disappointed in the janitorial service they get. I have prepared a report that I feel is an absolute necessity for anyone to read prior to hiring a service or putting out an RFP. This report can be found at www.greenjanitor.net. This is a brief and to-the-point information resource that even provides a sample RFP for those who want to do it right the first time.

There is another issue that must be including in any janitorial choice. States and cities are now pressuring area companies to “Go Green.” This start, quite frankly, with your janitorial service. In conjunction with your other considerations, you must insist on a janitorial service that does more than mouth service for Green services. In the report found at www.greenjanitor.net, I include an important section on how to determine if your janitorial service is really Green, or a Green pretender. Believe me, the pressure for companies to Go Green is going to be a huge issue, and your cleaning service is an important key to the solution.

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